Refund Policy

10-Day Return & Refund Policy

Thank you for shopping at ChampActive! We want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we are here to help.

1. Return Window

You have 10 calendar days from the date your tracking status confirms delivery to initiate a return or exchange. After 10 days, we unfortunately cannot offer a refund or exchange.

2. Return Eligibility

To be eligible for a return under our 10-day policy:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging, including all cables, manuals, accessories, and promotional inserts.
  • You must provide a proof of purchase (order number, receipt, or confirmation email).

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Please notify us within 48 hours of delivery at support@champactive.com.
  • Include your order number and clear photos or a short video showing the issue.
  • Once verified, we will arrange a free replacement or issue a full refund at no additional cost to you.

4. Non-Returnable Items

Certain items cannot be returned:

  • Items marked as Final Sale or Clearance.
  • Consumables or hygiene-sensitive items (e.g., replacement filter pads, adhesives, opened personal care items).
  • Gift cards or downloadable digital items.

5. Return Shipping Costs

  • Defective / Our Error: We cover all return shipping costs.
  • Discretionary Returns (Changed Mind / Accidental Order): The customer is responsible for paying return shipping costs. We strongly recommend using a trackable shipping carrier, as we cannot guarantee receipt of untracked packages.

6. How to Initiate a Return

  1. Email our support team at support@champactive.com with your order number and reason for return.
  2. Our team will review your request within 24–48 hours and send you return instructions and the authorized return address. (Do not send packages back without prior authorization.)
  3. Safely pack and ship your item back using the provided instructions.

7. Refunds & Processing

  • Once your return is received and inspected (typically within 2–4 business days of arrival), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your card issuer or bank processing times.

Questions?

Contact our customer support team at support@champactive.com. We’re happy to assist you!